Shipping

  • Along with our free shipping worldwide, all the duties & taxes are covered! We can guarantee there are no extra fees.

  • All pieces are shipped from our facilities in Porto, Portugal.

  • We currently ship to the United States, United Kingdom, Australia, Canada, Europe, and most of the world.

Exchanges & Returns

  • If you wish to cancel your order or change the shipping address, please contact us within 12 hours of purchase.

  • As part of our customer satisfaction policy, if for any reason you are not satisfied with your order, you may return the items within 14 days or exchange them within 30 days from the date of purchase. In both cases, the pieces must be in their original packaging and must not have been used.

    Returns/exchanges are not accepted in the following cases:

    ● Personalized pieces

    ● Earrings, for hygiene reasons

    ● Discounted/sale items

    Once the products are returned, FIGU’s technical team will inspect them and verify their condition.

Payment

  • We accept card payments with Visa, MasterCard, and American Express. Aside from the major credit cards, we also accept PayPal, Apple Pay, Google Pay, and Shop Pay!

    When selecting PayPal as a payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to atoleajewelry.com.

    Our Jewelry

    • This is all possible due to our unique plating process! We use the highest quality stainless steel that is then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

      This new, modern way of plating, is ten times thicker than standard gold plating, is environmentally friendly, and uses a vacuum coating process, resulting in an extremely durable finish. This durability naturally makes it almost anything proof!

    • Personalized pieces are engraved using laser technology. The engraving appears in black/dark grey tones. Depending on the light (natural or artificial) and reflections, the engraving may look darker or lighter.